New Enquiries
Looking for an Australian web hosting provider that actually cares about customer service? You’ve come to the right place.
Whether you want to learn more about our hosting services or need help choosing a plan, our friendly customer support team are happy to provide assistance. You can contact us by phone, email or completing the enquiry form below. We look forward to hearing from you.
HostingBay Clients
You can access both customer service and tech support through the HostingBay client login by creating a support ticket. Creating a ticket through the portal allows us to easily verify your account and assist you quickly.
Alternatively, feel free to speak to our friendly support team over the phone.
Tickets are answered by our expert support team 24/7.
Want to transfer your web hosting to us?
Know what type of plan you need
Unsure which plan is right for you
That’s ok. We will happily assist you choose a plan that best suits the needs of your business.
HostingBay
Our friendly Australian customer support team are here to help Mon-Fri 9am – 6pm (AEST)
Phone:
(03) 9417 3368
International:
+61 3 9417 3368
Email:
support@hostingbay.com.au
Enquiry Form
Frequently Asked Questions
We accept a variety of payment options including MasterCard, VisaCard, PayPal and Bank Transfers. You can choose the method that’s most convenient for you during checkout.
Absolutely! As your website grows, you may find you need more resources. You can easily upgrade your hosting plan at any time, whether it’s moving to a higher-tier web hosting plan or switching to VPS hosting. We will make the transition smooth and hassle-free.
Yes, you can easily downgrade your plan if you need to. Our scalable plans allow you to downgrade or upgrade at anytime.
You can easily manage your hosting account using our user-friendly control panel. From there, you can access all your settings, manage domains, install apps, create email accounts and more.
Transferring your website to our hosting service is simple. We offer free migration assistance with all plans, so you don’t have to worry about moving files and databases. Our team will take care of the process to ensure a seamless transfer with minimal downtime.
Yes, your website’s security is our top priority. We offer a range of security features including SSL certificates, firewalls, daily backups and DDoS protection to keep your website safe from online threats.
Yes, we provide automated daily backups to protect your website data. You can restore your website at any time from your control panel.
Yes, we offer domain registration services. You can easily register new domains or transfer existing ones to us. We also offer domain privacy to keep your personal information protected.
Yes, we offer professional email hosting with every plan. You can create custom email addresses using your domain name (e.g. info@yourwebsite.com) to give your business a more professional appearance. Our email hosting includes spam filtering, webmail access and more.
Yes! We offer an easy to use SiteJet Website Builder with drag and drop functionality, so you can create a professional website without any coding knowledge. Additionally, we support One-Click Installs for popular CMS platforms like WordPress, Joomla and Drupal.
Yes, we offer a range web design services to suit every business. All websites are designed by professional graphic designers with extensive web design experience. Packages are available, but talk to our friendly web design team to discuss a custom package that best suits your budget and specific requirements.