About Us

Australia’s Leading Web Hosting Service for Customer Support

Proudly supporting Australian businesses with their web hosting and domain name services since 2002

Who We Are

We’re an 100% Australian owned and operated web hosting service that has been helping Australian businesses stay online for over 20 years.

Along with providing high-performance web hosting services, it’s important to us we provide outstanding customer support. We understand not everyone knows hosting like we do, which is why our team will explain everything in terms you understand, so you can be confident your website is in good hands.

Why Choose Us

  • Australian-Based Customer Support

Our friendly Australian-based customer support team are here to make web hosting easy. We will answer your enquiries quickly and in language you understand — not in the tech jargon you don’t.

  • 24/7 Expert Tech Support

Support tickets are answered 24/7 to ensure your website is up and running smoothly at all times. Our experienced technical support team are experts in web hosting and are here to help when you need assistance.

  • Australian Data Centres

To provide you with fast, secure and reliable web hosting, your website will be hosted in an Australian data centre. This ensures faster loading times, a better user experience and provides a boost to your SEO performance.

  • No Lock-in Contracts

All hosting plans operate as a pay by the month service and you can cancel anytime.

  • Upgrade or Downgrade As Needed

As your website grows you may find you need more resources or if your circumstances change you may find you need less. Our scalable plans allow you to easily upgrade or downgrade as needed.

  • Transferring Is Easy

Free migration assistance is available with every plan to ensure transferring your web hosting to us is quick and easy. We will manage all the technical details to ensure a smooth transfer with as minimal disruption to your workflow as possible.

  • One Provider for All Your Web Services

We offer a range of flexible hosting solutions to keep your website online. Enjoy the convenience of having all your web services with the one provider.

Successfully Supporting Australian Businesses

See why our customers are happy they made the switch to HostingBay

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Lesmurdie Plasterers profile picture
Lesmurdie Plasterers
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It was a pleasure dealing with Robert and the team. When I had a problem, they were efficient in their response and had it reviewed and fixed quickly. I have no hesitation in recommending HostingBay for your website hosting services.
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Lou Mickovski profile picture
Lou Mickovski
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Great Service, excellent knowledge, easy to deal with
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Carlos Jimenez profile picture
Carlos Jimenez
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Great support from the team, especially from Robert who has been always ready to help. As a client for more than 10 years I would recommend HostingBay.
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Paul Janiszewski profile picture
Paul Janiszewski
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Excellent technical help from Robert at hostingbay. Fault tickets are responded to quickly, and if the problem is difficult to resolve they will contact you directly and help until the issue is resolved. Highly recommend.
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Jo Crowder profile picture
Jo Crowder
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Robert has been a wealth of information and support. Being based in Australia any issues have been resolved in the same hour (or less!)! From purchasing domain's, flexible options to building a website and of course hosting the site. I highly recommend. I never had an issue and its always been a pleasure to work with both Robert and Mia
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Dean Bosman profile picture
Dean Bosman
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I have been with Hosting Bay for many years for our website, but was not happy when my domain registrar (my emails and website domain name) was purchased by an overseas entity. The service dropped and fees went up, so I decided I needed to move the domain name to another host. Hosting Bay are Australian owned and operated and had always been very helpful so I spoke with them about the change. They offered better rates and promised a problem free transfer of the name and email addresses (we are a law firm so vitally important to get it right), and they delivered 100% on their promise. The transition was flawless with no hiccups or delay. Come to yesterday and I went and updated a very old plugin on my website which caused the site to crash! I logged a ticket at 11pm last night, and within half an hour it was fixed, and they then brought the plugin up to date properly. Awesome service as always, thanks Bob!
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Felicetta Thijssens profile picture
Felicetta Thijssens
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I have just telephoned Hosting Bay and spoke with a wonderful gentlemen named Robert. He was amazing. He helped me every step of the way on how to update our website. He was so patient that he even waited whilst I wrote notes/procedures. His customer services was exceptional. I my entire life I have never ever had such wonderful/helpful customer service. I would recommend anyone to him and hosting bay. Thank you so very much Robert you are worth cloning. I wish there where more people like you. I could not have been happier with his service. Thankyou for everything. I cannot thank you enough. Your Company is very very lucky to have you. Filly Thijssens
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Lachlan Cook profile picture
Lachlan Cook
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have just telephoned Hosting Bay and spoke with a wonderful gentlemen named Robert. He was amazing. He helped me every step of the way on how to update our website. He was so patient that he even waited whilst i wrote notes. His customer services was exceptional and i would recommend anyone to him and hosting bay. Thank you so very much Robert you are worth cloning. could not have been happier with his service. Thankyou Filly Thijssens
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free lancer profile picture
free lancer
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Love the fact that these guys are based in Australia and pick up the phone when I need help. Their support team are knowledgeable and happy to allocate the time needed to resolve all issue. Tom Quinlan

Ready to experience high-performance web hosting and helpful customer support?

Many of our customers have told us they’re glad they switched to us because we provide a level of customer support their previous web hosting service didn’t. 

Make the switch to a better web hosting service today.

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